Dispatch times:

We dispatch all orders before 2 pm each working day to ensure you receive your items fast. We know that, when you order a toy, your first concern is the delivery and the way your goods are packaged.

You will automatically receive a confirmation email about the delivery once dispatch with a tracking number. You can click on the tracking number in your order account or email to see the progress of your package.

Delivery times:

Just so you know, while almost 95% of our UK packages do arrive the next day once dispatched, it may take an extra day to arrive due to courier services having busy periods or backlogs. If your package takes more than 2 days, please contact us for follow-up.

Every shipment is checked carefully and each item is packed as compact as possible, to ensure the best protection of your order. Also, we pack using only top quality mailing materials and we send our goods discreetly packaged. That means no company names, logos or product titles. Our items come in plain bags or boxes. All the dolls and larger orders are being dispatched in boxes. However, we can pack any item in boxes as long as you select the Next Day Delivery option and leave us a comment on the order, stating you’d like to receive the item packed in a box.

Once we process and dispatch your order, you will receive an email to inform you about the status of your purchase. Usually, our goods should arrive at the destination the next day after they’ve been dispatched.

Collections & Visits:

We allow collections at our warehouse. Simply select collection at the checkout when selecting a delivery option.

You can collect Tuesday to Friday from 10am – 5pm (Except holidays). We require at least a 3 hour notice period to have your order ready.

Please confirm your collection date and time by email or telephone. Please wait for the confirmation, before you come to collect your order and have a form of ID to confirm your order.