Buying a sex doll from Cloud Climax is a secure, discreet process.

We pride ourselves on providing the most outstanding customer service because we understand the investment and commitment that our customers make when they buy a sex dolls. Our staff are available to answer your questions through every part of the process of choosing and ordering your sex doll.

How to choose a sex doll

We have the largest selection of sex dolls available in the UK and many of them are customizable to your desires. We know that all the choices can seem overwhelming, but we are here to help.

If you’re confused about which type of doll, size or make of doll is right for you, open the chatbox and talk to us, we’re happy to help and answer any questions you have about choosing and customizing your doll.

You can email us at info@sexdollqueens.com.  and we’ll be happy to guide you through the choices available.

How to order your love doll

Order and customize your sex doll on the product page of your chosen doll.

If you have any questions during the process please, open the chatbox and talk to us, we’re happy to help and answer any questions you have about choosing and customizing your doll.

How to pay for your sex doll

We accept all major credit and debit payment cards as well as PayPal.

You can also spread the cost of your sex doll order and pay in installments using Paypal Credit or PayL8r. Please be aware that may be charged interest for these services and so the final cost of your order may be more than the advertised price.

What happens after you’ve ordered and paid for your sex doll?

If you’ve ordered one of our UK-stocked dolls, your doll will be dispatched via courier. We’ll provide you with an expected delivery date and tracking number.

Once your order is with the courier you should communicate directly with the courier company about delivery.

If you have ordered a bespoke doll or one that we don’t have in stock, we will contact you with an estimated delivery timeframe – this is usually around 6-12 weeks.

All of our shipments are fully insured whilst in transit in case of damage but please note that any products seized by customs are not refundable as this is out of our control. Please be aware that this is highly unlikely.

Sex Doll Returns

All sales are final. We have a firm no-deal returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.

Under Section 28(3)(a) of the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:

“In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery”

Additionally, under section 28(1)(b) of the aforesaid regulations, the regulations do not apply where: “goods that are made to the consumer’s specification or are personalized’ from the right to cancel”.

If you have any questions or queries about this policy please contact us.

For our full terms and conditions please see here.