What are the delivery costs and options?

We use Royal Mail, DPD, or UPS for our deliveries, but we will sometimes use an alternate courier for larger and more expensive items to ensure they reach you quickly and safely.
Sometimes orders of more than one item will be shipped separately. We will inform you if this is the case and provide tracking details.

If your order is urgent please contact us and we will do all we can to expedite it for you.

How long with my sex toy order take to arrive?

For most in-stock sex toy and lingerie products, we provide a standard 2-3 day delivery. You will be notified via email if there are any unforeseeable order delays.

My order qualifies for free delivery, when will I receive it?

You may receive these the next working day if ordered before 1 pm but please allow 2-3 working days for delivery.
There may be a different timescale for some larger high-ticket value products on their product page and you should take note of these.

My order is bespoke, how long will it take?

If you are purchasing a product that is not in stock or that is being bespoke made to order we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take up to twelve weeks to be available at busy times, but we will notify you of this promptly.

Can I track my order?

We will always provide a tracking number so that you can track your shipment.

What should I do if my order doesn’t arrive on time?

If your delivery does not arrive or is delayed because you are not in to receive it please contact the courier to arrange a redelivery.
Once the parcel is with the courier you should contact them directly with any delivery queries.
Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.

Sex Doll Orders

How long will my sex doll order take to get to me?

Doll orders will usually take 6-12 weeks to facilitate.
We will let you know an estimated delivery time frame once you have placed your order.

Do you have any dolls that I can get more quickly?

Yes. We have a section on our website of UK-stocked sex dolls, which are ready for next-day despatch.

What happens if my doll arrives damaged?

Your order will arrive at our UK warehouse first where we will check it for any damage or defects, and only send it on to you if it is in perfect condition.
All of our shipments are fully insured whilst in transit in case of damage.
If it arrives with any damage please contact us by email or phone to discuss as soon as possible.

Please note that any products seized by customs are not refundable as this is out of our control. Please be aware that this is highly unlikely.

Important sex doll order information

All doll measurements and weights published are approximate. Please allow for individuality and sizing fluctuations from using different doll molds and materials.

At Cloud Enterprises, we only import dolls that are 150cm and above. We sell Adult Human Replicas that are deemed to be depicting adults of age 18 and above. We are well known as a trusted and ethical vendor.

International shipping FAQs

Here are some of the most popular questions about international orders.

I live outside the US, will I have to pay import duties?

Please note that orders to Countries outside of the UK may be subject to import duties, taxes and fees of that country and you as the customer would be liable for any charges.

I live outside the UK how much will delivery be?

If your country is not listed at checkout please ask for a shipping quote.

Will I have to pay customs and import duties?

Customs and Import duties may be applied to International orders when the shipment reaches its destination.
Such charges are the responsibility of the recipient of the order and vary from country to country.
For more information, you should contact your local customs office.

Are there any additional costs for my international order?

You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay concerning international orders; this includes but is not limited to any interest, surcharges, fines, or legal costs that the relevant authority requires us to pay.

Local Shipping Laws and Customs Laws

Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order. Cloud Climax is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.

If your goods are seized by Customs, unfortunately, Cloud Climax and Cloud Enterprises take no responsibility for this.

For full Terms & Conditions please see here